Operations Manager

Hello, I’m Jodie from Itch, and I’m working with a well-established, family-owned national business seeking a skilled and dedicated Operations Manager to play a pivotal leadership role across their growing Australian footprint.

This isn’t your entry-level gig… this is an opportunity for someone with real operations and people management experience to shape outcomes, drive meaningful change, and develop into a future General Manager.

About the Business:

My client is a respected Australian company with strong values, a national presence, and a hands-on, supportive leadership team. They pride themselves on supplying high-quality outdoor living and home improvement products that enhance lives across the country. With growth comes fresh challenges and the need for another capable leader invested in both people and performance.

About the Role:

You’ll oversee all operations, ensuring high standards for warehousing, dispatch, logistics, and partner relationships across several sites. You’ll work closely with leadership in both Perth (HQ) and the Rocklea office in Brisbane, managing teams directly and collaborating with trusted 3PL partners in NSW.

Key Aspects of the Role:

- Select your home base; expect regular travel between Perth, Brisbane, and NSW
- Directly manage 10–15 staff, uniting interstate teams under a single vision and culture
- Oversee stocktakes, workflows, site safety, customer service, and continuous improvement
- Build strong relationships with internal teams and external partners
- Champion technology adoption (ERP, MS Office, Teams) and smarter, more effective systems
- Help shape policy, process, and practice so this growth is sustainable

About You:

- Proven track record in leading operations in a mid-sized family-run or founder-led business
- Confident with 10–15 direct reports, ideally in a warehousing, logistics, or supply chain setting
- Experience coordinating teams across states, dealing with fractured or evolving cultures, and bringing them together
- Highly practical, proactive, hands-on style—willing and able to lead by example
- Excellent communicator, approachable, and able to make firm decisions as required
- Competent with workplace tech, able to drive adoption and upskilling across your teams
- Comfortable admitting when you need advice, ready to accept mentoring, and able to make the right call when it matters
- Motivated to learn, develop, and take on a future GM position

Why This Business?

- Family values, real autonomy, and a collaborative culture—leadership isn’t just a title here
- Their practices are focused on inclusion, trust, and results, supporting serious career growth for the right person
- Transparent feedback from leaders who are present and invested in you
- Opportunity to put your stamp on a business making a real impact across Australia

How to Apply:

If you’re a serious operator looking to step up and make your mark, I’d love to hear from you.

Please send me your CV and a tailored cover letter illustrating your success in building and leading teams, implementing operational improvements, or guiding businesses through growth and change. No cover letter, no interview (attention to detail is key).

For any questions or a confidential conversation about your fit, get in touch (08 6140 1800). I’m here to help you take your career to the next level with a genuinely supportive employer and a role with both challenge and reward.

Ready to lead with purpose and shape the future? Apply now and let’s talk about what we can achieve together.