Head of Operations

WHY THIS ROLE?

This is an exceptional role for the experienced operations leader with a contact centre background that will see you take this fast growing company to another level.

This role has everything that you would want and more!

You will work as part of the leadership team and oversee 2 call centres (one overseas and one in Australia (team of 320+). You will have 4 direct reports (1 Country Manager (overseas) and 3 Operations Managers (based in Perth).

THE BIZ

This company has continued to see year on year growth and has established themselves a leader in the finance arena.

The Managing Director is an inspirational leader who has led from the front from the beginning, achieving the ambitious goals that he has set for the business time and time again.

They have put together a highly collaborative leadership team that work closely together and actually get along! In fact the business has managed to keep a family like culture which is warm, inviting and friendly.

A key to this has been the relatively flat reporting structure that ensures that new ideas can be implemented quickly.

This is not a business that sits on its hands and they want to hear your ideas, particularly around strategy and future growth.

SO, ARE YOU RIGHT FOR THE BUSINESS?

First and foremost you will be an excellent communicator, this is critical in ensuring that the objectives of the business are understood at all levels.

You need an analytical and commercial mind with a high numeracy acumen with experience managing big revenue lines.

You will have a proven track record showing a commitment to productivity, compliance and being the type of person that never has an issue rolling your sleeves up to get the job done!

It's not all unicorns and rainbows though, there are challenges here that you will need to put your creative hat on to overcome, but you are the sort of person that sees these sorts of things as an opportunity to shine.

The business has recently made a significant investment in market leading technology and you will be responsible for challenging the way things are done to realise its true potential and full range of benefits.

Other Key Responsibilities
• Delivering exceptional CX through Call centre channel
• Exceed revenue targets
• Drive budgeting / re-forecasting
• Contribute to Leadership team debate
• Team development and coaching

SIGN ME UP!

So, you have read through the above and this looks like it might be your next big move. That is great but we need you to show us in both your resume (in Word format please) and cover letter that you have the background and experience we are seeking.

Please address your cover letter to Amy Morgan, failure to not include a personalised cover letter will not see your application progress. We want to see those excellent communication skills as well as your attention to detail.

ABOUT AMY “Looking for your match made in job heaven? Meet ‘The Matchmaker’. Amy works in the Executive Assistant and Senior Management space and pretty much knows all there is to know about finding the perfect match in executive land. Her vast experience, paired with her wicked sense of humour and wild card approach to recruiting will make the whole process seamless and exciting.”
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